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Providing you with all the support you need to manage your finances and grow your business.
Tap to Pay
How secure is Tap to Pay on Android? (Coming Soon)
Can I use Tap to Pay on Android on multiple devices? (Coming Soon)
How do I set up Tap to Pay on Android? (Coming Soon)
Does Tap to Pay on Android work on all devices? (Coming Soon)
How secure is Tap to Pay on iPhone?
Does Tap to Pay support refunds?
Are there any transaction limits or restrictions for Tap to Pay?
How will I know if a payment went through with Tap to Pay?
What are the transaction fees for Tap to Pay?
What cards and payment methods are supported with Tap to Pay?
Can I use Tap to Pay on iPhone on multiple devices?
How do I set up Tap to Pay on iPhone?
Does Tap to Pay on iPhone work on all devices?
How is Tap to Pay different from QR code payments?
Who can use Tap to Pay?
What is Tap to Pay?
Payment Links
Can I accept payments in another currency through my payment link?
Does the link expire?
I want to send a payment link to a customer. How do I go about this?
How can I accept payments with payment links?
What is a ZiiLink?
FAQ
How can I add/update my email address?
What number can I call to get support?
I'm getting an error message when signing up for a Ziina account
What is the difference between Personal, Professional and Business accounts?
How do I provide feedback?
How do I report issues?
How can I reach out to Customer Support?
How do I close my account?
Can I access my Ziina account on my computer?
How can I change my mobile number?
How can I reset my Ziina pin?
How can I change my ZiiName?
How can I view my account statement?
How can I access or edit my account settings?
Can I enable Face ID with my Ziina Business?
Why do I need to share my contacts?
How can I download Ziina?
Cashout
Can I cash out to my personal bank account?
Do I pay a fee to cash out?
Which banks can I cash out to?
How long does it take to process my cash-out?
How can I cash out?
Receiving a Payment
How do I use my NFC card?
What are payment links?
How do I receive a payment?
Ziina Business Fees/Charges
What are the transaction limits for your Ziina Professional account?
What are the transaction limits for my verified Business account?
What are the fees to use Ziina Business?
Are there any fees for sending/receiving money for Ziina Business?
ZiiBoard - Payment Keyboard
Am I eligible to use the ZiiBoard?
What is the ZiiBoard?
Invoices
How can I send an invoice to a customer?
How can I generate an invoice via Ziina?
Refer a Business
What are the benefits of referring a business to Ziina Business?
How can I refer a business to Ziina?
QR Code
How can I get paid with a QR code?
How to generate Ziina QR code for payments?
What is a payment QR code?
Money Transfer
How fast is the money transfer?
Can I transfer money via IBAN?
Can I transfer money to my bank from the app?
Accepting International Payments
Can I use an international card to make a payment?
Which currencies does Ziina support for international payments?
How can I start accepting international payments?
Can I accept payments from international customers?
Adding Cash
What type of card can you add to your Ziina wallet?
How can I add or remove cards from my Ziina wallet?
How can I add cash to my Ziina wallet?
Ziina Business Account Settings
How can I add personalized branding to my Ziina Business account?
Getting Started with Ziina Business
How can I open a Ziina Business account?
What is Ziina Professional?
Register
Why do I need to verify my identity (Emirates ID Verification)?
How do I get notified when my account gets verified?
How do I verify my account?
How do I register for a business account?
Accepting a Payment
How do I receive money from people who aren’t on Ziina?
Can I refund a payment?
Do my customers need to download Ziina to pay me?
What payment methods are accepted?
How do I use Ziina to accept payments?
Sending a Payment
What’s the money transfer limit I can send using Ziina Business?
How can I send a payment using Ziina Business?
How can I send money?